Although we have tried to accurately display the colors of our products online, they may appear slightly different depending on your true undertones.
Frequently Asked Questions
What if I have received the wrong products with my order? If you have received the wrong products with your order, we ask that you take a picture of the original receipt displaying the order number as well as the product itself and email it to info@beautybyjnelles.com or call us at 682-231-8720 for customer support.
What happens if my products are lost or damaged? We are not responsible for products that have been lost or damaged during the shipping process. Please contact USPS with tracking information sent in shipping email.
How will I know when my order is processed? You will receive tracking information for your order via email once it is processed. This is usually done within 3-5 business days of submitting your order.
How long will it take to receive my order? Please allow 5-7 business days to process and ship orders. Orders are shipped by USPS, please consider delivery times due to Covid-19.
Questions/Inquiries? For all other questions and inquiries, please contact customer support by email at info@beautybyjnelles.com, via text at 682-207-4311 or call us at 682-231-8720.